Our regular support hours are from Monday - Friday, 9am - 6pm, Eastern US Time (GMT-05:00). For help outside of these hours, our after-hours escalation team is available 24/7/365. You can browse our knowledge-base for answers to frequently ask questions or if you are current CK Support Customer, you can open a support ticket 24 hours a day, 7 days a week or call our escalations team at +1 866-451-6913 to enjoy our priority service.
Some benefits of our support contracts include:
- Expedited On-site Service calls throughout our service area.
- Priority 24/7/365 response to issues.
- 24/7/365 Remote monitoring and proactive remote support.
- 24/7/365 Telephone support with a qualified engineer.
- Discounted on-site service rates and off-site/remote support included at no additional cost.
- Equipment loan (we stock a large supply of network switches, routers, IP phones, surveillance cameras and wireless access points).
- Third-party Vendor Liason.
